Thank you for shopping at Otakucollect.com!
If you are not entirely satisfied with your purchase, we’re here to help.
- How much time from purchase does a user have to request a refund? 30 days
- What is the method of refund? We’ll issue your refund in the same payment you used to purchase!
- Must the item be new in box/unopened/like new in order to return? The product must be in a unopened box with all the packaging.
- How can you initiate a return? Go to my account, use the page request a refund.
- Does the customer need to pay return shipping, a restocking fee, or any other charges? The customer has to pay for there return shipping and there is 15% restocking fee for items over $150.00.
Shipping costs are non-refundable. You will be responsible for shipping costs related to the return of your item.
If you have any questions about how to return your item to us, contact us at firstname.lastname@example.org